Trems condition

1.1 About These Terms

These Terms & Conditions govern your use of the Zenvella Beauty website and your purchase of our products. By using our website or placing an order, you agree to these Terms.

1.2 Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, colours, and other information are accurate. However, minor variations may occur.

1.3 Orders & Acceptance

Placing an order does not automatically mean that the order has been accepted. We reserve the right to accept, reject, or cancel an order where necessary.

1.4 Prices, Promotions & Discounts

Prices, promotions, discounts, and offers may change without prior notice. Promotional offers may be subject to specific terms and availability.

1.5 Payments

Orders must be paid using the payment methods available on our website. We reserve the right to verify payment information before processing an order.

1.6 Delivery

Delivery times are estimates and may vary depending on location, courier services, weather, holidays, or other circumstances outside our control.

1.7 Inspection on Delivery

Please inspect your package when it arrives. If the package appears damaged, please contact us as soon as possible with photographs and order details.

1.8 Cosmetics & Hygiene

For hygiene and safety reasons, certain cosmetic products may not be eligible for return once opened or used, subject to our Return & Refund Policy.

1.9 Skin Sensitivity & Patch Testing

Customers are responsible for checking product ingredients and performing a patch test before use. Stop using a product if irritation or discomfort occurs.

1.10 Intellectual Property

All website content, including text, images, graphics, logos, product names, and other materials, belongs to Zenvella Beauty or its respective owners and may not be copied or used without permission.

1.11 Website Availability

We aim to keep our website available and accurate, but we do not guarantee uninterrupted or error-free access.

1.12 Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page.

1.13 Governing Law & Complaints

Any complaints or concerns should first be directed to Zenvella Beauty so that we can attempt to resolve the matter. These Terms are subject to applicable laws and regulations.

2.1 Our 60-Day Product Support Window

Zenvella Beauty provides a 60-day product support window for eligible product-related concerns, subject to the conditions of this policy.

2.2 What Qualifies for a Return/Resolution

A return or other resolution may be considered where a product arrives damaged, defective, incorrect, or where another eligible issue covered by this policy occurs.

Customers may be asked to provide photographs, videos, order information, or other details to help us assess the issue.

2.3 What Usually Does Not Qualify

Returns or refunds may not be available for issues caused by misuse, incorrect storage, normal product variation, or failure to follow product instructions.

2.4 Opened & Used Products

Because our products are cosmetics and personal-care items, opened or used products may have limited return eligibility due to hygiene and safety considerations.

2.5 Skin Reaction / Sensitivity Claims

If you experience irritation, sensitivity, or another unwanted reaction, stop using the product and contact us. We may request information about the product, ingredients, usage, and the reaction experienced.

Customers should perform a patch test before using a new cosmetic product.

2.6 How to Request a Return / Resolution

Contact Zenvella Beauty with your order details and a clear description of the issue. Where required, provide photographs or other supporting evidence.

We will review the request and advise you of the available resolution.

2.7 Return Shipping

Where a return is approved, we will provide instructions regarding return shipping. Responsibility for return shipping costs depends on the reason for the return and the circumstances of the case.

2.8 Resolution Options

Depending on the circumstances, an eligible request may be resolved through a replacement, refund, store credit, or another appropriate resolution.

2.9 Refund Processing

Approved refunds will be processed through the applicable payment method or process used for the order. Processing times may vary depending on the payment provider or financial institution.

2.10 Refund Abuse & Fraud Prevention

We reserve the right to investigate suspicious, repeated, fraudulent, or abusive refund and return requests. Requests that appear fraudulent or abusive may be rejected.

2.11 Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.

Zenvella Beauty respects your privacy and is committed to protecting your personal information.

When you use our website, place an order, or contact us, we may collect information that is necessary to provide our services, process orders, communicate with you, and improve your customer experience.

Your information may include details such as your name, contact information, delivery information, order information, and other information you provide to us.

We take reasonable steps to protect customer information and use it only for legitimate business and service purposes.

By using our website and providing your information, you acknowledge that your information may be collected and processed as described in our privacy practices.

For additional details regarding how personal information is handled, please refer to the applicable privacy information provided by Zenvella Beauty.

Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Delivery Times

Delivery times may vary depending on the customer's location, courier service, public holidays, weather conditions, and other circumstances outside our control.

Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Delayed Orders

If your order is delayed, please contact Zenvella Beauty with your order details so that we can assist you.

Damaged Packages

If your package arrives damaged, please take clear photographs of the package and product and contact us as soon as possible.

Delivery Issues

Where a delivery issue occurs, Zenvella Beauty will work with the customer and, where applicable, the courier service to help resolve the issue.

For return or refund-related matters, please refer to our Return & Refund Policy.